Bilingual Customer Service Representative - Inbound Calls
Company Name:
Arca24.com
Salary period: Annual
The Customer Service Representative (CSR) is responsible for answering incoming calls from customers, responding to inquiries and questions, handling complaints, troubleshooting problems, and providing information on program and service offerings. Two - three weeks paid training provided.
Utilize standard technology such as a telephone and web browser.
Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
Assist caller with filling out online application and submitting it electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller.
Refer calls as required to Customer Service Representative 2.
Perform other related duties as assigned.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
The Customer Service Representative (CSR) is responsible for answering incoming calls from customers, responding to inquiries and questions, handling complaints, troubleshooting problems, and providing information on program and service offerings. Two - three weeks paid training provided.
Utilize standard technology such as a telephone and web browser.
Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
Assist caller with filling out online application and submitting it electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller.
Refer calls as required to Customer Service Representative 2.
Perform other related duties as assigned.Estimated Salary: $20 to $28 per hour based on qualifications.
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