Physician Liaison
Acts as first point of contact for providers for application implementations, upgrades and support for employed andaffiliated providersAssists with testing systems and applications before implementation into production.Troubleshoots and reports system and application issues for providers communicating back with resolutionsEducatesproviders on system functionality and capability through at-the-elbow support.ESSENTIAL KEY JOB RESPONSIBILITIES1Provides level 1 and 2 support for day-to-day production issues, maintaining documentation in the appropriatetracking systems while adhering to prescribed escalation & change control procedures.2Responsible for rounding daily:
Anticipate, understand and respond to provider needs(70 - 80%)a) Works with providers on adoption and optimization of applications.b) Escalate issues as necessary to the Service Desk and/or Supervisor.c) Communicates issues and concerns in a clear, concise and timely manner to appropriate parties.d) Develops and maintains professional relationships with providers.e) Provides primary support to physicians, and at times support to super user groups/clinics.f) Evaluates IT application updates and revisions, cascading information to providers.g) Assists with performing application changes as trained and applicable.h) Promotes use of information technology with physicians.i) Provides communication between physicians and IT.j) Proactively identifies and evaluates provider needs related to IT and IT resources.k) Provide one-on-one training and ongoing system optimization training.l) Proactively ensure physician devices (hardware) and applications are functioning properly.m) Supports standardization of documentation and the integration of applicable standards and practices.3All other responsibilities (20 - 30%)a) Responsible for identifying and communicating training material needs.b) Responsible for weekly status reports.c) Responsible for opening and managing tickets on behalf of the providers.d) Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of ITsystems.e) Works as physician advocate with IT and site leadership.4May require on-call and occasional weekend responsibilities.5Collaborates with Clinical Informatics team to ensure continuity in EHR clinical workflows.6Additional tasks/responsibilities as defined.Required Education for Staff Job Levels- Bachelor's Degree in a related field or may substitute an equivalentcombination of education and experience.Required Minimum Knowledge, Skills andAbilities- 2
years' experience with computer information systems, providingsupport to users or equivalent experience as a business analyst orsuper userKnowledge of systems and application support.Knowledge of ITIL environments.PREFERRED Qualifications Healthcare experience preferred, not required. Recommended Skills Clinical Works Communication Health Care Itil Information Technology Leadership Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q1bf62h9fg6d7m8r6', 'ExternalApply-j3q1bf62h9fg6d7m8r6'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Anticipate, understand and respond to provider needs(70 - 80%)a) Works with providers on adoption and optimization of applications.b) Escalate issues as necessary to the Service Desk and/or Supervisor.c) Communicates issues and concerns in a clear, concise and timely manner to appropriate parties.d) Develops and maintains professional relationships with providers.e) Provides primary support to physicians, and at times support to super user groups/clinics.f) Evaluates IT application updates and revisions, cascading information to providers.g) Assists with performing application changes as trained and applicable.h) Promotes use of information technology with physicians.i) Provides communication between physicians and IT.j) Proactively identifies and evaluates provider needs related to IT and IT resources.k) Provide one-on-one training and ongoing system optimization training.l) Proactively ensure physician devices (hardware) and applications are functioning properly.m) Supports standardization of documentation and the integration of applicable standards and practices.3All other responsibilities (20 - 30%)a) Responsible for identifying and communicating training material needs.b) Responsible for weekly status reports.c) Responsible for opening and managing tickets on behalf of the providers.d) Collaborates with other ITS support staff to enhance physician satisfaction and facilitates adoption of ITsystems.e) Works as physician advocate with IT and site leadership.4May require on-call and occasional weekend responsibilities.5Collaborates with Clinical Informatics team to ensure continuity in EHR clinical workflows.6Additional tasks/responsibilities as defined.Required Education for Staff Job Levels- Bachelor's Degree in a related field or may substitute an equivalentcombination of education and experience.Required Minimum Knowledge, Skills andAbilities- 2
years' experience with computer information systems, providingsupport to users or equivalent experience as a business analyst orsuper userKnowledge of systems and application support.Knowledge of ITIL environments.PREFERRED Qualifications Healthcare experience preferred, not required. Recommended Skills Clinical Works Communication Health Care Itil Information Technology Leadership Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q1bf62h9fg6d7m8r6', 'ExternalApply-j3q1bf62h9fg6d7m8r6'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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