Bilingual Customer Service Representative - Inbound Calls

Company Name:
Pearl Interactive Network, Inc.
Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two - three weeks paid training provided. Utilize standard technology such as a telephone and web browser. Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance. Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules. Assist caller with filling out online application and submitting it electronically to plan provider for processing. Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller. Refer calls as required to CSR 2. Perform other related duties as assigned. Position Requirements: High School diploma or equivalent required. Minimum 6 months customer service/secretarial/telemarketing experience required. Must be able to speak and read English clearly, professionally and fluently. Spanish fluency is desirable. Must be able to type a minimum of 20 WPM. Experience working with a PC and the Windows operating system is required. Ability to effectively work within established contractual turnaround times required. Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks. Proven ability to work as a member of a team is required. All personnel will be required by contract to undergo program update training as the program changes. May be required to work holidays. Overtime may be required. Background check and Drug Test required Skills/Qualifications/Keywords: Phone Skills, Customer Service, People Skills, Supports Diversity, Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient
Title: Bilingual Customer Service Representative - Inbound Calls
Req Number: CUS-13-00049

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