Bilingual Customer Service Representative - Inbound Calls

Company Name:
Salary period: Annual
The Customer Service Representative (CSR) is responsible for answering incoming calls from customers, responding to inquiries and questions, handling complaints, troubleshooting problems, and providing information on program and service offerings. Two - three weeks paid training provided.
ΓΆΒ ΒΆ Utilize standard technology such as a telephone and web browser.
ΓΆΒ ΒΆ Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
ΓΆΒ ΒΆ Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
ΓΆΒ ΒΆ Assist caller with filling out online application and submitting it electronically to plan provider for processing.
ΓΆΒ ΒΆ Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the Customer Service Representative to the caller.
ΓΆΒ ΒΆ Refer calls as required to Customer Service Representative 2.
ΓΆΒ ΒΆ Perform other related duties as assigned.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.