Bilingual Customer Service Representative (Call Center/Spanish)-Winchester, KY

Company Name:
Skill Seekers
Position Type:
Job Purpose:
Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two - three weeks paid training provided.
Position Duties:
Utilize standard technology such as a telephone and web browser.
Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
Assist caller with filling out online application and submitting it electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
Refer calls as required to CSR 2.
Perform other related duties as assigned.
High School diploma or equivalent required.
Minimum 6 months customer service/secretarial/telemarketing experience required.
Must be able to speak and read English clearly, professionally and fluently.
Must be able to type a minimum of 20 WPM.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Customer Service Technician
Monticello, KY Windstream Communications
Fleet Mechanic II - Winchester,KY- NC52519190
Winchester, KY Serco
Security Service Technician - Electronic Secur...
Louisville, KY Siemens
Field Service Technician - Mechanic
Lexington, KY Crown Equipment Corporation
Field Service Technician
Lexington, KY Windstream Communications
Field Service Technician
Louisville, KY Terex Corporation