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Bilingual Customer Service Representative (Call Center/Spanish)-Winchester, KY

Company Name:
Skill Seekers
Position Type:
Full-time
Job Purpose:
Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two - three weeks paid training provided.
Position Duties:
Utilize standard technology such as a telephone and web browser.
Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
Assist caller with filling out online application and submitting it electronically to plan provider for processing.
Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
Refer calls as required to CSR 2.
Perform other related duties as assigned.
Requirements:
High School diploma or equivalent required.
Minimum 6 months customer service/secretarial/telemarketing experience required.
Must be able to speak and read English clearly, professionally and fluently.
Must be able to type a minimum of 20 WPM.

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